1bet's Privacy Policy
This document explains in detail how the information you provide while using 1bet is collected, what it is used for, and how it is kept secure.
Introduction and Scope
1bet is an online betting and casino platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to 1bet's website, mobile application, and all related services. By using our services, you are considered to have agreed to the terms described in this Policy.
The purpose of this Policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is managed. We believe you should have full control over your personal information, and our processes are designed accordingly.
This Privacy Policy works alongside 1bet's Terms and Conditions, and both documents should be read together. You are advised to read both carefully before registering or using any of our services.
Types of Information Collected
1bet collects various types of information from users. This information can broadly be divided into two categories:
2.1 Information You Provide Directly
Information you provide when you register on our platform or use our services:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password
- Financial transaction details (bKash, Nagad, Rocket numbers)
- Identity verification documents (if required)
- Support messages and communication content
2.2 Automatically Collected Information
Information collected automatically when you use the platform:
- Device type, operating system, and browser version
- IP address and approximate location
- Duration of service use and activity logs
- Gaming history, bet details, and transaction information
- Information collected through cookies and similar tracking technologies
How Information Is Collected
1bet collects information through various methods. The most common are registration forms, the login process, deposit and withdrawal requests, and support chat. Information is also collected through cookies and technical logging while browsing our website.
When transactions are carried out through third-party payment providers such as bKash, Nagad, and Rocket, those providers' own privacy policies also apply. 1bet only receives transaction confirmation and numerical data — not complete financial records.
Purpose of Using Information
We use the information we collect for the following purposes:
- Account management: To complete registration, verification, login, and password recovery processes.
- Service delivery: To keep betting, gaming, deposit, and withdrawal features running without interruption.
- Bonuses and promotions: To calculate applicable bonus offers and credit them correctly.
- Security and fraud prevention: To ensure account safety and detect suspicious activity.
- Customer support: To resolve user queries and issues promptly.
- Legal obligations: To comply with applicable laws and regulations.
- Service improvement: To analyse user experience and improve the platform.
1bet never sells personal information to third parties for marketing purposes.
Sharing and Disclosure of Information
1bet does not generally disclose user information externally. However, information may be shared to a limited extent in the following cases:
5.1 Service Provider Partners
Only the necessary information is shared with third-party organisations that assist in activities such as payment processing, technology infrastructure, fraud detection, and customer service. These organisations are contractually bound to maintain data confidentiality.
5.2 Legal Requirements
Where disclosure of information is required by a court order, a lawful request from an investigating authority, or applicable law, 1bet will fulfil that obligation. In every case, only the information legally required will be disclosed.
5.3 Business Changes
If there is a major change to 1bet's business structure (such as a merger or acquisition), user information may form part of that process. In such cases, users will be notified in advance and the scope of this Policy will continue to apply.
Important: 1bet never sells or rents your personal information to advertisers, data brokers, or any other third parties.
Cookies and Tracking
1bet's website and app use cookies and similar tracking technologies. Their main purpose is to improve your experience, maintain your login state, and analyse service performance.
6.1 Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and security — disabling these will prevent the service from functioning properly.
- Functional cookies: Used to remember your preferences such as language and display settings.
- Analytics cookies: Used to understand how users interact with the platform — this information helps improve the service.
You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features.
Data Retention and Security
1bet uses industry-standard security practices to keep your information safe. All data is transmitted via SSL encryption, and stored data is also kept in encrypted form.
7.1 Retention Period
Your personal information will be retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Applicable financial regulations are followed for the retention of transaction records.
7.2 Security Measures
- SSL/TLS encryption on all connections
- Password hashing and salting
- Two-factor verification option (OTP)
- Suspicious login detection system
- Regular security audits
- Restricted staff access controls
If a security breach occurs and your information is at risk, we will notify you as quickly as possible.
User Rights
As a 1bet user, you have the following rights regarding your own information:
- Right to access: You can request to know what information we hold about you.
- Right to correction: You can request that incorrect or outdated information be corrected.
- Right to erasure: In certain circumstances, you can request that your information be deleted (except information subject to legal obligations).
- Right to restrict processing: You can request that the use of your information be limited for specific purposes.
- Right to data portability: You can request your information in a portable format.
- Right to object: You can object to the use of your information for specific purposes.
To exercise these rights, contact us through 1bet's support channels. We provide assistance in Bengali and English 24/7. Any request will be processed within a reasonable time.
For more information on responsible gambling, read our Responsible Gaming page, which also provides guidance on managing your information and account.
Children and Minors
1bet's services are only for users aged 21 or above. We do not knowingly collect any information from minors. An age verification process is carried out at the time of registration.
If we become aware that information from a minor has been collected, that account will be closed and the relevant information will be deleted. If you have any information about this, please contact us.
Policy Changes
1bet reserves the right to amend or update this Privacy Policy as needed. If significant changes are made, you will be notified via your registered email or mobile number, and the update date will be published on this page.
Continued use of the service after any changes will be taken as your agreement to the updated policy. You are therefore encouraged to visit this page regularly. For answers to general questions, see our FAQ page.
Contact
For any questions, requests, or complaints regarding this Privacy Policy, please contact us:
24/7 direct support — in Bengali and English
We will do our best to respond to your request as quickly as possible. To learn more about 1bet, you can visit our About Us page.