FAQ
1bet FAQ — All answers from verification to withdrawal
This page gives you detailed and straightforward answers to the questions you may have about account verification at 1bet, responsible gaming rules, the various table games in the live casino, and the process of withdrawing money to bKash, Nagad, or Rocket. Reading through the full page will give you a clear understanding of every step of playing at 1bet.
Table of Contents
Verification and Documents
Verifying your identity after opening an account at 1bet is an important step. Answers to questions about what documents are needed, what you need to do, and how secure your information is are provided below. See the section below to learn more about responsible gaming guidelines.
The National ID card (NID) is the most commonly used document for identity verification at 1bet. A valid passport or driving licence can also be submitted. You can upload a scanned copy or a clear photo taken with a smartphone — the name spelling and date of birth must match the account details. If a document is blurry or damaged, you may be asked to upload it again.
Common reasons for verification rejection are a blurry image, details on the document not matching the account, or an expired document. The support team will let you know the reason in each case. Take a clear photo of the document in good lighting and upload it again. If the issue persists, contact 1bet's 24-hour live chat — the team is ready to help in Bengali.
1bet uses SSL encryption, so uploaded documents are not shared with third parties. Personal information is used only for identity verification. Reading the site's privacy policy will give you full details on how information is stored and processed. You can speak directly with the support team about any concerns.
Under 1bet's rules, identity verification is required before making deposits and withdrawals. It ensures account security and prevents misuse. Some features remain limited without verification. If the correct documents are submitted, the process is usually completed quickly.
The name registered on the account must match the NID exactly. If an incorrect name was entered during registration, notify the 1bet support team via live chat or email. You can request a profile correction by providing the correct document. See the Terms and Conditions page for full details on the rules.
Generally, once verification is complete you do not need to submit documents again. However, in cases of significant account changes or for security reasons, documents may be requested again. You will be notified in advance by email or live chat if that happens.
Responsible Gaming
1bet believes that betting is a form of entertainment, not a way to create financial pressure. Details about the correct age, spending limits, and how to get help are discussed below. See the responsible gaming guidelines page to learn more.
You must be at least 21 years old to take part in any casino or betting activity at 1bet. Providing the correct date of birth during registration is mandatory. Age is confirmed via NID or passport during verification. Accounts belonging to underage users are closed immediately.
Yes, 1bet's account settings let you set your own daily, weekly, or monthly deposit limit. Once a limit is set it takes effect after a short period, but increasing it requires a waiting period — this is to ensure the decision is not made impulsively. Staying within your own budget is the foundation of responsible gambling.
Activating a cooling-off period restricts access to your account for a set time (for example, 24 hours, 1 week, or 1 month). Self-exclusion is for a longer period — it can be taken for at least several months or permanently. This can be done through account settings or via the support team. Once a protective measure is activated, there is a set waiting period before it can be reversed.
There are some signs worth noting: spending beyond your budget, placing more bets to recover losses, losing focus on family or work, and feeling uneasy when not betting. If you notice these signs, take a break and contact 1bet's live chat. The support team will guide you on the right steps to take.
If you are concerned about a family member's betting habits, you can request self-exclusion from the 1bet support team. To make this request on behalf of a third party, you will need to provide that person's account details and the reason. Professional support is available through local mental health services or helplines.
Live Casino
1bet's live casino section offers various table games including Baccarat, Roulette, Teen Patti, and Andar Bahar. All tables have professional dealers and games are broadcast live. You can learn more about this section on the 1bet Casino page.
Baccarat has two hands — "Player" and "Banker". The hand whose total value is closest to 9 wins. You choose one of three bets: Player wins, Banker wins, or Tie. Cards valued at 10 or face cards count as zero; all others carry their face value. 1bet's live tables also offer a chat feature with explanations in Bengali.
Live roulette has two main types of bets: "Inside bets" (on a specific number or a small group of numbers) and "Outside bets" (red/black, odd/even, high/low numbers). Inside bets pay more but have a lower chance of winning. Outside bets have a higher chance of winning but pay less. Both European and live roulette are available at 1bet.
Yes, both Teen Patti and Andar Bahar can be played in 1bet's live casino section. Teen Patti is a popular South Asian card game where you build the best hand from three cards. In Andar Bahar, one card is turned face up and you bet on whether a card of the same value will land on the "Andar" or "Bahar" side. Both are straightforward and familiar to players in Bangladesh.
1bet's live casino has tables for different levels — lower-limit tables for players on a smaller budget and higher-limit tables for more experienced players. The minimum and maximum bet amounts are clearly shown at each table before you start playing, making it easy to choose the right table for your budget.
1bet's live casino runs smoothly on both mobile browsers and the app. The 1bet app for Android and iOS is available through official channels. Even on a smaller screen, the live video, betting buttons, and dealer view are clearly visible. The same quality gaming experience is available on mobile.
No, there is no need to download any separate software to play 1bet's live casino. You can log in and play directly on any modern browser (Chrome, Firefox, Safari). A good internet connection will make live streaming even smoother. Using the 1bet app provides an even better experience.
How to Withdraw
Winnings from 1bet can be withdrawn to bKash, Nagad, or Rocket. Common questions about withdrawal rules, timelines, and conditions for withdrawing bonus money are answered below.
The standard processing time for a withdrawal from 1bet to bKash, Nagad, or Rocket is 10 to 45 minutes. In most cases the money arrives within that time. The same timeframe applies to requests made at night or on holidays. If there is an unusual delay, contact live chat and the support team will help check the status.
Yes, 1bet accepts withdrawal requests seven days a week at any time of day. Processing continues at night and on weekends, and money can be expected within the usual 10–45 minutes. The support team is also active 24 hours a day, so you can reach out immediately if any issue arises.
The minimum withdrawal amount at 1bet is ৳800. This limit is the same regardless of whether you withdraw via bKash, Nagad, or Rocket. You can withdraw at any time as long as your account balance is above ৳800. If your balance is lower, play a bit more until you reach the minimum, then withdraw.
No, under 1bet's rules the mobile wallet number for a withdrawal must be registered in the same name as the account and verified by NID. Sending money to another person's number is not permitted. This rule is in place to protect the security of your own funds.
Wagering requirements must be met before bonus winnings can be withdrawn. For example, with a 100% welcome bonus, depositing ৳1,000 gives you ৳1,000 in bonus, making the total balance ৳2,000, and the bonus amount of ৳1,000 × 25 = ৳25,000 must be wagered. Once this requirement is met, winnings from the bonus can be withdrawn. Progress towards the requirement can be seen in the bonus section of your account.
Common reasons for a rejected withdrawal are incomplete verification, an incorrect number, or wagering requirements not being met. The 1bet support team will explain the reason in each case. Contacting them via live chat or email with your request reference number will help resolve the issue quickly.
Still have questions? Talk to us directly
If you did not find an answer on this page or would like more details, contact the 1bet support team directly. Our team is available seven days a week, 24 hours a day in both Bengali and English.
Live Chat — 24/7
Email Support — 24/7
Live chat can be opened directly from the dashboard after logging into your 1bet account. If you write by email, a reply will be sent in Bengali as soon as possible.